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When Traveling Abroad, Helplines Provide Guidance During Emergencies and Other Instances


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Traveling abroad? CEPAR urges you to plan your travel safely and carefully, and also take note of new phone numbers for medical and security assistance overseas.

On Jan. 1, Johns Hopkins switched vendors for travel emergency management services from ISOS to Healix International. Before you travel internationally for Johns Hopkins-related business, be sure to discard the old ISOS contact phone number and note the new global travel assistance helplines, which provide 24-hour support:

  • For travel within North, Central and South Americas, call 443-455-0711.
  • For travel within Europe, the Middle East, Africa and Asia, call 44-20-8763-4952.

Prior to traveling, you may also consider registering on the Healix Travel Oracle website, using policy number JH18492, or download the Travel Oracle app.

Case agents at the helplines above will be able to speak with you about:

  • Pre-trip medical guidance, including medication concerns, outpatient referrals and vaccination requirements
  • Treatment for minor or major medical emergencies
  • Security information about safety protocols
  • Evacuation services for emergencies, including natural disasters
  • Missing employee or other lost contact
  • Escort requests for areas under civil unrest
  • Detention by authorities
  • Lost or stolen visa, passport or wallet

For additional questions, please email johnshopkins@healix.com.

Before going out of the country, CEPAR also recommends all faculty, staff and students at the university and health system register with the Johns Hopkins International Travel Registry (JHITR). The registry will help you better prepare for a trip abroad and help Johns Hopkins gather important data on university-related activities worldwide. If you have booked your travel reservations through the Johns Hopkins-managed travel program, you do not need to enter your travel data into the JHITR.

Those traveling abroad may also consider registering with the U.S. Department of State’s Smart Traveler Enrollment Program (STEP). This program allows U.S. citizens to enroll with the nearest U.S. Embassy or consulate, receive safety and security information, and help the U.S. Embassy, family and friends contact them in case of an emergency. 

Other helpful information can be found on the Johns Hopkins Travel Portal.

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Going Abroad? Remember to Register